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NDIS Participant Privacy Policy

We take the protection of your privacy very seriously. This Privacy Policy sets out how we deal with your personal information, in line with the ANZACATA Code of Conduct, and how you can access your personal data. 

  1. Your records are used to provide treatment and to invoice and receive payments. Examples of these activities include but not limited to review of treatment records to ensure appropriate care, electronic or mail delivery of billing for treatment to you or other authorised payers, appointment reminder telephone calls, and records review to ensure completeness and quality of care. Use and disclosure of these records is limited to internal use outlined above except required by law.

  2. Federal and State laws require abuse, neglect, domestic violence and threats to be reported to social services or other protective agencies. If such reports are made they will be disclosed to you or your legal representative unless disclosure increases risk of further abuse. 

  3. Disclosed information will be limited to the minimum necessary. You may request an account for any uses or disclosures other than those described in Sections 1 and Sections 2.

  4. You may request your records to be disclosed to yourself or any other entity. Your request must be made in writing, clearly identifying the person authorised to request the release, specifying the information you want disclosed, the name and address of the entity you want the information released to, the purpose and the expiration date of the authorisation. Any authorisation provided may be revoked in writing at anytime. Case notes are part of your records. We have 30 days to respond to a disclosure request and 60 days if the records is stored off site.

  5. You may request corrections to your records at any time.

  6. A request for disclosure may be denied under the following circumstances: disclosure would likely endanger the life or physical safety of you or another person, requested information references other persons, except another healthcare provider, or if released to a legal representative would likely result in harm.

  7. This agreement may be modified or amended as required by law or in the course of general operations.

If further information is required, please contact us.

Last updated: 20 March, 2019.

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