How do I give feedback or make a complaint?
I welcome all kinds of feedback, including compliments and complaints about my services. This helps me to provide a better service for the community, and I am committed to resolving any problems that may arise.
What can you provide feedback or make a complaint about?
Anything that you are not happy about, including incident management, if in any way you felt you were not treated well or if the services did not meet your expectations.
Who can offer feedback or make a complaint?
Parents, carers, participants, young people and agencies.
How can I get support to provide feedback or make a complaint?
Providing feedback can sometimes be challenging, so you may want to seek a support person, social worker or advocate to help you with your complaint. Or you might feel more comfortable to ask a friend or family member to assist.
Is it private?
Your feedback or complaint is confidential. However, there may be some instances where other people need to be informed due to legal or mandatory reporting requirements. Please refer to the Privacy Policy for more information. Feedback can also be anonymous, however it may make it difficult to resolve issues in such cases. You can also make a complaint or provide feedback anonymously (simply do not complete the name and email field below).
What is your complaints process?
Upon receiving your feedback or complaint, it is reviewed and then registered in my incident management system. Provided you have provided me with your contact details, feedback is acknowledged in writing within 7 working days. From there, I assess the feedback and investigate as appropriate. A final response is provided in writing within 35 working days. If you would like to read more about my complaints and feedback policy and procedure, you can do so here.
How do I offer feedback, make a complaint or pass on a compliment?
There are multiple ways to offer feedback.
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You can provide feedback or make a complaint via the webform on this page.
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If you feel comfortable and it is safe to do so, please talk to the person whom you are unhappy with. You can do this via phone (0487727657), email (hello@mishyrowan.com) or via the form below.
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Alternatively, you may wish to contact the Independent Complaints Agency, they are an independent government agency that assists with complaints about government departments, councils and community service organisations (toll-free: 1800 451 524 or email: nswombo@ombo.nsw.gov.au).